For those who have confirmed your tour to China, you may need to know more practical and useful information by clicking here: http://www.chinahighlights.com/faq
1. What is MyBeijingChina.com and it's mission?
MyBeijingChina.com is one of the online service platforms of CITS Guilin. It focuses on travel service in Beijing, and from Beijing. CITS Guilin provide professional, person-to-person, customized travel service to any individual, family or organization. The China experts are trying hard to offer Reliability, Flexibility and Unbeatable Price.
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2. What is CITS Guilin?
CITS Guilin is one of the top ten full service "International" travel companies in China. It was established in 1959. As the biggest travel agency in southern China, CITS Guilin have long established relationships with a vast array of suppliers in all over China, with prices to match.
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3. How do I know it's not a Virtual company but a legitimate and licensed tour company?
Please check CNTA(China National Tourism Administration)'s record of our legitimate status: http://www.cnta.com/lyen/service/view.asp?ID=51
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4. Can I get any authoritative proof to know that you are not a virtual company but a legitimate company?
Yes, of course you can. You may:
1) Call us to find a real person and real voice;
2) You can also visit the web site of China National Tourist Administration (English version: (http://www.cnta.com/lyen/ )
You can find us by making a search at:http://www.cnta.com/lyen/service/index.htm
Please note we are located in Guangxi Province, so you don¡¯t need to fill in the search box but just choose Guangxi in the drop-down menu, then hit ¡°Search¡±. Our company will show in the first cell of the result table. The name is CHINA INT'L TRAVEL SERVICE GUILIN, not CITS Guilin. CITS is the abbreviation.The company data will be available when you click on the name.
Or you may visit the following URL directly:
http://www.cnta.com/lyen/service/view.asp?ID=754
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5. What is the quality guarantee for a guest traveling with CITS Guilin?
Our guarantee is that we have deposited RMB1,600,000.00 (about USD200,000) at the account of the China Tourism Administration. This is the top official organization that deals with guest complains. Thus the service is guaranteed and ensured.
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6. What is your Pata No.?
SO-026697 - (ID#26697)
You may click here to see our company information from Pata Official web site.
When you get Pata web site, click "Members and Industy" then click "Members directory", > than click "G" (because we registered our name as Guilin CITS"), > Browse down, we are listed on no. 50 at time year 2002, June 3rd. (this maybe changed by time due to more members will be listed)
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7. CITS GUILIN License No?
L-GX-GL00003
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8. What is our bank account?
Our bank information:
US$ Bank account
Bank of China, Guilin Branch
No.5 Shan Hu Road,
Guilin, P.R.China
Acct# 00070708091014
SWIFT NUMBER: BKCHCNBJ49C (Please use this if your bank require ID or Beneficiary Bank, Routing / ABA Number)
Company: Guilin China International Travel Service
For bank info of RMB account and HK$ account, please contact us.
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9. What Information do you need in order to refund me?
In order to make the refund to your credit card, we need you to confirm or let me knowing the following info:
1. Credit card type:
2. Credit card number: For security reason, there is no need to write the credit number here if it is the same number as the one that we have charged to you.
3. Bank name that issue the Credit card.
4. The address of the above bank.
5. Credit card holders name:
6. Billing address:
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10. I have confirmed my order with you and agreed to pay the cost by submitting my credit card to you, but I noticed that my credit card has not been billed for the deposit as we have agreed. Is this the correct procedure?
When we have the tour we finalized together successfully booked, our billing department will submit ¡°Payment Guarantee¡± with your credit card to Bank of China, Guilin, who will mail (snail mail) the ¡°Payment Guarantee¡± fax to the Bank of China, Hong Kong. The Bank of China Hong Kong, who is entitled to contact your bank, will ¡°snail mail¡± the fax to your bank. Upon receiving the request from Bank of China, Hong Kong, your bank then will let the charge go through from your credit card after finishing all the necessary legal processes. The whole process may take 2 to 3 weeks, so, it will take the same amount of time before you can see the charge from your credit card.
If you see that there is no bill to your Credit Card, that not means that there is something wrong with the confirmation of your reservation.
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11. What is your payment policy?
Please click here to know more about payment policy
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12. What is your Cancellation Policy?
Please click here to know more about payment policy
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