The receipt of your deposit and/or final payment will indicate that you and your travel agent (when applicable) have read these Terms and Conditions, and that you (and your agent) have accepted them.
The Terms and Conditions below form the basis of the contractual relationship between CITS Guilin and its clients. It is extremely important that our clients understand and accept these Terms and Conditions as well as all web contents.
(Please click here for Payment Guide )
Reservation
1) After receiving your booking request, one of CHT experienced travel agents will be assigned to assist you in building a pleasant travel plan that best suits your interests.
2) The final booking will be processed and be secured only upon the receipt of a non-refundable deposit of $50 ($100 for the booking of Yangtze River Cruise) from you.
3) It is highly recommended that your tour reservation with Yangtze River Cruise be made 40 days prior to the actual traveling date while others can be made 30 days prior to the actual traveling date. A full payment by credit card is required at the time of your last-minute booking made within 15 to 1 day prior to the actual traveling date.
4) When your booking is confirmed, you will receive a confirmation letter from CHT that the proposed flights, hotels, and tours are available. If any conditions should change after the confirmation, CHT reserves the right to make changes and provide you with the similar alternative options.
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Payment
1) We accept Visa and Master card, however personal checks cannot be accepted.
2) We also accept Wire Transfers/Bank Transfers.
Our Bank account details follow. Please ensure that you include your tracking code:
Our Bank Information for Wire transfer/Bank Transfer:
US$ bank account (For clients from outside of China):
Our RMB Bank account in Chinese:
Our HK$ bank account in Chinese:
3) Your balance is to be due at least 15 days prior to departure.
4) Disclaimer of Difference Caused by Exchange Rate (For clients who make payment by credit card only).
For the convenience of our clients, all quotes are in US$. Exchange rate variations between countries or banks may result in small variations between our original quotation and the actual payment deducted from your credit card. In our experience, the difference may range from 1% to 3% higher or lower than the original quotes in US$. CHT never charges more than our agreed quote.
Clients who make payment by wire transfer or company check will pay the exact amount that CHT has quoted in US$.
To know more about it, please click here for an example and illustrations.
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Cancellation Refunds
We would deeply regret your decision to cancel your trip to China, however we realize that there are many valid reasons that this can happen.
In the event of cancellation we will refund any payment made to CHT less any cancellation fee that is applicable. With in 14days of our receipt of your written cancellation request.
The cancellation fee will be calculated as follows:-
No less than 30 days before departure: $50
30 to 21 days before departure: $90
20 to 7 days before departure: $150
6 to 3 days before departure: 50% of the full payment.
2 to 0 days before departure: 100% of the full payment.
No-show travelers will be charged 100% of the full payment
After the trip has commenced, we are unable to refund any amount for unused services due to your early departure, late arrival, or missed days on tours.
Special Notes For Yangtze River Cruise: the payment for the Yangtze River Cruise can not be refunded if the cancellation notice is received less than 35 days prior to the date of the cruise.
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Alteration of Itinerary
Alternations to your itinerary before the booking is processed are happily processed free of charge. We want to provide the best tour possible for you. Alterations after you have received your booking confirmation letter will attract a fee of $25.00 per request.
CHT reserves the right to modify the itinerary of the tour if air schedule or surface transportation changes, and/or events beyond its control make such alteration necessary. In this event, any of the increase or reduction of the tour cost will be calculated and charged accordingly. If the tour has is to be changed at the request of the client/s, the client will be required to pay any additional cost in advance.
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Travel Documentation
All clients must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. CHT accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.
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Health Requirements
Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited. Travelers to Tibet are required to provide a doctor's certificate stating that the he/she is fit to travel and his/her blood pressure and heart condition are normal. This is a necessary requirement because of the possible effects that the very high altitude may have on certain people.
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Luggage Allowance
In accordance with regulations of the General Administration of Civil Aviation of China, the free baggage allowance within China is 20kg for the economy class, 30kg for the business class, and 40kg for the first class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the client. Regulations within China specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.
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Insurance
CHT tour packages include China Life Tourist Accident/Casualty Insurance up to a maximum of $29,000 provided free of charge as part of our package. We still highly recommend that you purchase full coverage travel insurance from you country of origin. Insurance provided by CHT is not applicable where only hotel or flight booking are purchased through CHT.
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Complaints and Claims
Shall you feel unsatisfied with any service CHT has provided, please notify your local tour guide or your travel advisor immediaitly to avoid the potential for similar problems happening again during your trip.
In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. CHT will not be liable for any claims made later than 15 days after the completion of your tour.
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Communications
You can contact CHT via the web form from www.chinahighlights.com, email, fax, or phone. If for any reason, you fail to receive any reply from CHT in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact CHT customer service center at contact@chinahighlights.com or phone at 011-86-773-2828304 immediately to ensure that we are able to deal with your enquiry under the terms of our Terms and Conditions>.
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Responsibility
CHT shall not be liable for any loss, injury, or damage to person, property in connection with climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond CHT's control. Neither CHT nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes.
CHT shall not be responsible for any wrongful or negligent acts, omissions, or the failure of any equipment operated by any suppliers such as transportation carriers, cruise, and hotels, or any other party not directly owned or controlled by CHT.
CHT is not responsible for clients failure to comply with customs regulations.
CHT is not responsible for the stolen and lost of any customers valuables items of tourists that is due to the negligence of the customer.
CHT reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If CHT has cancelled any tour prior to the commencement of the tour, CHT is liable for a full refund of the money received by CHT.
Many of CHT tour packages include activities which require care attention. Such activities include boarding and going ashore from boats, climbing hills and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. CHT, its employees and agents cannot be responsible for any action or event that occurs after its said employees and agents have exercised their duty and taken the necessary care.
CHT reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.
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